I rented a flat from Housingplus with 7 other people in Wellington Central for three years, two of which I was the head tenant. Throughout our rental, Amber Carr was our property manager at Housingplus. Housingplus leads with its communication to tenants. They have a portal to lodge any maintenance requests, and we received a response within 24 hours from either property or maintenance manager, if not straight away!

Amber’s management style is pro-active and approachable, she plans ahead for occurrences such as preparing for an exit, preventing mould in winter months, and any changes of rental agreement.
When there were issues regarding maintenance of the property, Amber and the maintenance manager kept us informed with the progress and explained any delays. All periodic inspections were carried out fairly, professionally and were respectful of tenant’s privacy.

Housingplus has annual tenant information nights which clarify obligations for tenants, which is particularly important since tenants in our area are often students with little understanding of their rights and obligations.

When we were ready to leave the property, the exit inspection process was fair and reasonable and due to previous communication, we had an idea of what our costs would be ahead of time anyway. Amber was prompt with filing paperwork, despite it being a busy time for the agency, and we received our bond very quickly.